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Shipping & Returns

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Holiday Shipping Guide

We want you to get your Adsum gifts in time for the holidays. Please follow the cutoff dates below to ensure your order is delivered by December 24th.

Any full priced orders in December can be returned by January 15th.

Domestic Orders
Standard (3-8 Days) - Order by December 11th
Express (2 Days) - Order by December 19th

International Orders
Standard (4-10 Days) - Order by Dec 11th



Shipping Rates

USA
Ground (2-5 Days) — $9
Express (2 Day) — $25 USD

International
UPS (4-10 Days) — Prices are calculated at checkout.

We offer shipping options that are:

DDU - Delivered Duty Unpaid - Duties & Taxes are not paid upfront. We are not responsible for any additional charges the destination country imposes on you. Due to the customs process delivery times are estimates and may take longer than stated

Adsum ships all over the world. To put your mind at ease, we provide all packages with a tracking number. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. All delivery times are estimates provided by our couriers. Due to the customs process delivery times, international delivery times are estimates and may take longer than stated.

Returns & Exchanges

Returns Policy

We are happy to offer an exchange or refund on any in-season unsuitable items within 14 days of receipt, provided they are unworn and in re-saleable condition, with all original labels and hang tags attached. Refunds exclude all shipping costs and will be charged a $5 USD restocking fee. Exchanges are only offered for the same style in a different size or colour, if you wish to exchange for a different style we ask that you request a refund and place a new order for the new item.

*Sale Items: Discounted items are all final sale and cannot be returned or exchanged.
**Archive: All Archive items are final sale and cannot be returned or exchanged.
***Socks: All socks are final sale and cannot be returned or exchanged.


How To Return Your Item(s)

To initiate a return, email info@adsumnyc.com with "RETURN" in the subject line, and explain the reason for your return. After we confirm your return request, you may return your order at your expense using the shipping method of your choice. We strongly recommend using a trackable and insured service, as Adsum is not responsible for items lost in transit. Please mail your return merchandise to the address below.

Address For Returns

ShipMonk / Adsum
285 Centerpoint Boulevard
Pittston, PA 18640


Processing Returns


Once your return is received, inspected, and approved as saleable, your refund will be processed, and a credit will be applied to your credit card or other original method of payment. Please allow 7-14 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

Exchanges

If you would like to make an exchange rather than a return, please place a new order for the item you want before initiating the return of your original purchase. This will ensure that your desired replacement is available and on its way to you. Following your replacement purchase, please initiate the return process as described above; after receiving and inspecting the returned item, we will issue a refund and notify you via email. Please feel free to contact us with questions at any time during this process.

FAQs

How do I know if my order has been shipped?
We will send you a confirmation email as soon as your parcel has been collected. This email will also contain your tracking number.

Will I be charged additional taxes or duty?
Customers outside of the US are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any import duty or tax charges are out of our control and will be invoiced to you by the courier directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes.

Can I change my delivery address?
Provided the item has not been collected, we will do our best to update your preferred address, but we cannot guarantee. Please email info@adsumnyc.com as soon as possible. Once the item is shipped, unfortunately, we are unable to change the delivery address.

Can I have my order delivered to an address different to my billing address?
Yes, you can select a separate delivery address from your billing address at the checkout. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address).

Do I have to pay for my return?
Yes, customers are responsible for the cost of shipping returns back to us and a $5 USD restocking fee.

When will I receive my refund?
We process all returns within 3-5 working days of receiving them. We will send you a refund notification email to confirm that we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.

How long will it take to send out my exchange items?
We aim to process all returns within 3-5 working days of receiving them, although it can take longer during busy periods such as holidays and sale.

Will I be charged tax or duty on my replacement item?
We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.

If we've not answered your question above, please contact info@adsumnyc.com for further help.