Shop News
Stockists
About
Members Only

Returns & Exchanges

Returns

All returns must first be authorized by Adsum.

If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt for a refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered).

To initiate a return, email info@adsumnyc.com with "RETURN" in the subject line, and explain the reason for your return. After we confirm your return request, you may return your order at your expense using the shipping method of your choice. We strongly recommend using a trackable and insured service, as Adsum is not responsible for items lost in transit. Please mail your return merchandise to:

Adsum
61 Greenpoint Ave.
Unit #308
Brooklyn, NY, 11222

Once your return is received, inspected, and approved as saleable, your refund will be processed, and a credit will be applied to your credit card or other original method of payment. Please allow 7-14 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

Exchanges

If you would like to make an exchange rather than a return, please place a new order for the item you want before initiating the return of your original purchase. This will ensure that your desired replacement is available and on its way to you. Following your replacement purchase, please initiate the return process as described above; after receiving and inspecting the returned item, we will issue a refund and notify you via email. Please feel free to contact us with questions at any time during this process.