Returns & Exchanges

Returns Policy

We are happy to offer an exchange or refund on any in-season items within 14 days of receipt, provided they are unworn and in re-saleable condition, with all original labels and hang tags attached. Refunds exclude all shipping costs and will be charged a $5 USD restocking fee.

*EXCEPTIONS: All Sale/Discounted, Archive, Collaboration products, and Socks are final sale and cannot be returned or exchanged.

How To Return Your Item(s)

To start a U.S. return or exchange, click here.
To start an international return, click here.

Processing Returns

Once your return is received, inspected, and approved as saleable, your refund will be processed, and a credit will be applied to your credit card or other original method of payment. Please allow 7-14 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

Cancelling Orders

Once an order is placed, we do not have the ability to cancel it. Please review your order carefully before confirming purchase.


Shipping Rates

USA
Ground (2-5 Days) — $9
Express (2 Day) — $25 USD

International
DHL (5-7 Days) — Prices are calculated at checkout.

We offer shipping options that are:

DDP - Delivered Duty Paid - All duties and taxes are paid upfront to avoid any delays or additional charges.
DDU - Delivered Duty Unpaid - Duties & Taxes are not paid upfront. We are not responsible for any additional charges the destination country imposes on you. Due to the customs process delivery times are estimates and may take longer than stated.

Adsum ships all over the world. To put your mind at ease, we provide all packages with a tracking number. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. All delivery times are estimates provided by our couriers.

FAQs

How do I know if my order has been shipped?
We will send you a confirmation email as soon as your parcel has been collected. This email will also contain your tracking number.

Can I change my delivery address?
Provided the item has not been collected, we will do our best to update your preferred address, but we cannot guarantee. Please email info@adsumnyc.com as soon as possible. Once the item is shipped, unfortunately, we are unable to change the delivery address.

Can I have my order delivered to an address different to my billing address?
Yes, you can select a separate delivery address from your billing address at the checkout. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address).

Do I have to pay for my return?
Yes, customers are responsible for the cost of shipping returns back to us and a $5 USD restocking fee.

When will I receive my refund?
We process all returns within 3-5 working days of receiving them. We will send you a refund notification email to confirm that we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.

How long will it take to send out my exchange items?
We aim to process all returns within 3-5 working days of receiving them, although it can take longer during busy periods such as holidays and sale.

Will I be charged tax or duty on my replacement item?
We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.

If we've not answered your question above, please contact info@adsumnyc.com for further help.